SENIOR STORE MANAGER

ABOUT TAM SON APARTMENT

In 2025, Tam Son introduces Tam Son Apartment — the first luxury retail concept in Vietnam. Meticulously curated, the project is a concept space that brings together a selection of prestigious luxury brands distributed by Tam Son across Fashion, Watches & Jewelry, Lifestyle, and Beauty. 
Designed to deliver a "Public Yet Private" experience, Tam Son Apartment offers refined shopping moments complemented by exclusive activities and events from renowned brands such as Hermès, Loewe, Bottega Veneta, Chaumet, Piaget, Bang & Olufsen, Hanoia, Diptyque, and many more. The project redefines the retail journey — where luxury feels both personal and effortless, allowing customers to interact with each piece in a way that feels intuitive, elegant, and unmistakably Tam Son. 

KEY RESPONSIBILITIES

Business Development & Management

• Develop the strategy for Tam Son Apartment based on market trends, company objectives, and retail goals, and ensure the team fully understands and executes this strategy.
• Collaborate closely with the team to achieve sales targets, enhance client experience, and ensure sustainable business growth.
• Work hand-in-hand with the VM & Stylist to implement the VM calendar, coordinate product launch dates, and execute VM plans for events.
• Oversee product presentation to maintain brand identity, store layout consistency, and an engaging client experience.
• Formulate a strategic approach to product selection based on the activity calendar, demand, inventory, and sales objectives.
• Partner with the Retail Department to set sales targets and budgets, including travel expenses if necessary.

Client Development & Management

• Demonstrate a deep understanding of clienteling, client experience, and the client journey, guiding the team accordingly.
• Collaborate with the Senior Client Development Representative to supervise all client development activities of Private Client Advisors.
• Serve as a role model in delivering an exceptional client experience.
• Work with the Senior Client Development Representative to craft a client development strategy for key customer segments across all brands, in partnership with the CRM Department, and lead its execution with the team.
• Oversee all KPIs related to client development and client experience.

People Development & Management

• Embody Tam Son’s values and culture, displaying the highest level of integrity, ethical behavior, and a luxury brand image, including excellent grooming and professional demeanor.
• Provide consistent, constructive feedback to team members.
• Facilitate open communication regarding brand updates, products, and activities, encouraging staff to generously share stories and product insights with clients and peers.
• Ensure smooth coordination among various functions and teams.
• Observe individual performance and team dynamics through on-floor management.
• Identify training needs and organize appropriate training sessions as required.
• Conduct effective monthly one-on-one meetings and annual performance reviews to support employees’ professional growth and discuss their career ambitions.
• Share inspiring ideas during morning briefings and monthly meetings to foster active participation and motivation.
• Collaborate with HR and Retail Departments on staff budgeting.

Store Operations

• Fulfill assigned store duties as directed by the management board.
• Correctly operate ERP and POS systems for stock transfers, inquiries, invoicing and payments, and client data input.
• Manage till controls:
  • Support opening procedures (till, key checks, etc.).
  • Supervise till closing procedures with sales teams or cashiers after store closure.
  • Ensure accurate cash controls, deposits (to the safe, to the bank), and related processes.
  • Review and provide feedback on all till-related reports (discounts, forced prices, canceled sales) for management.
• Participate in stock takes and cycle counts; assist the stock team in resolving negative stock or discrepancies when needed.
• Prepare a duty roster for the team and manage overtime (OT) if applicable.
• Supervise all client appointments to guarantee a seamless experience.
• Oversee visual merchandising to align with VM guidelines.
• Maintain a safe, clean store environment and implement daily housekeeping duties.
• Ensure inventory accuracy by properly receiving, displaying, and storing merchandise, adhering to company guidelines.

Compliance & Standards

• Comply with all company policies, procedures, and standards, upholding the organization’s integrity.
• Address any compliance issues promptly and take corrective actions as necessary.

• Minimum 3 years of experience in a similar role.
• Prefer candidates with relevant management experience in luxury retail or a high-end service environment.
• Experience in clienteling and sales, preferably in a luxury setting, is strongly preferred.
• Proven ability to run a service-focused business.
• Excellent planning and organizational skills with a keen sense of deadlines and attention to detail.
• High-level engagement, relationship-building, and communication skills.
• Ability and passion to form strong partnerships across the organization.
• Comfortable in a fast-paced environment, capable of effective prioritization, adaptable under pressure, and flexible with schedule changes.
• Proficiency in English; skilled user of Microsoft Office and PowerPoint.

• Competitive salary packages with a fixed 13th-month salary and performance bonus
• Premium health care insurance
• Annual performance review
• Sponsored sports activities
• Training programs and rotation opportunities within subsidiaries
• 30-50% discount on the Group's products
• A professional and creative working environment with up-to-date equipment