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ABOUT US

Established in 1997 in Binh Duong, Craftica (formerly Thien Hong Lacquer Manufacture) is a design and production workshop specializing in high-end woodwork and lacquerware. Founded by French designer Rose Morant and a group of artisans from Tuong Binh Hiep — Vietnam’s renowned lacquer village.

In 2025, Craftica entered a new phase with a broader mission: to bring Vietnamese-made excellence into modern interiors worldwide. The company provides OEM and ODM solution on premium wood-based products including furniture, entry doors, and custom millwork — each enhanced with signature lacquer finishes for a unique, elevated look.

With two production facilities in Southern Vietnam, a team of 400 skilled craftsmen, and an output of over 200,000 units annually, Craftica meets the needs of both domestic and international partners across residential, hospitality, and commercial sectors.

Balancing tradition and innovation, Craftica continues to grow as a reliable design-led manufacturing partner, delivering quality, originality, and cultural depth in every piece.

Website: https://craftica.vn/

Level

Professional

TYPE

Full-time

CAREER

Wholesale/Sales/E-commerce

Deadline

30-07-2025

JOB TITLE: Sales Executive

Company : CRAFTICA

Deadline : 30-07-2025

Level : Professional

Location : Binh Duong

Address : 1130, Lê Chí Dân, Tương Bình Hiệp, Thủ Dầu Một, Bình Dương

Number of Headcount : 1


JOB DESCRIPTION

POSITION PURPOSE
•    Support sales team in administrative tasks and customer relationship management
•    Process orders and maintain accurate sales documentation
•    Coordinate between customers, sales team, and internal departments
•    Ensure smooth sales operations and customer satisfaction

SCOPE OF WORK / RESPONSIBLITIES 
1.    Customer Account Management (40%)
•    Collect and analyze customers' requirements regarding orders
•    Process orders and transactions with customers accurately
•    Maintain customer databases and sales records
•    Follow up on order status and delivery schedules
2.    Customer Support and Communication (30%)
•    Handle customers' complaints and coordinate resolution
•    Provide ongoing technical assistance to customers
•    Collect and analyze customer feedback for improvement
•    Communicate order updates and product information to customers
3.    Sales Support and Coordination (20%)
•    Cooperate with relevant departments to develop sample products following customers' requirements
•    Prepare sales documents, contracts, and quotations
•    Coordinate with production and logistics teams for order fulfillment
•    Support sales team in preparing presentations and proposals
4.    Administrative Tasks and Reporting (10%)
•    Maintain sales administration systems and processes
•    Prepare periodic sales reports and customer analysis
•    Update customer information and sales data
•    Support in sales meetings and customer visits


JOB REQUIREMENT

  • Bachelor's degree in Business Administration, Marketing, or related fields 
  • Knowledge of wood products is an advantage 
  • Understanding of sales processes and customer service principles
     
  • 1-2 years of experience in sales administration or customer service
  • Proven experience in sales support or relevant administrative role
  • Experience working with B2B customers preferred
     
  • Proficiency in English (reading, writing, speaking) 
  • Fast learner with passion for sales 
  • Aptitude in delivering attractive presentations 
  • Proficiency in office software (Word, Excel, PowerPoint) 
  • Strong communication and interpersonal skills 
  • Good organizational and time management abilities 
  • Customer service orientation
     
  • Detail-oriented with high accuracy in documentation 
  • Ability to work under pressure and meet deadlines 
  • Proactive attitude and problem-solving mindset 
  • Team player with good coordination skills 
  • Willingness to learn about products and industry knowledge
     

WHAT WE OFFER

  • Comprehensive social insurance, health insurance, and unemployment benefits in accordance with the law.
  • Social insurance contributions based on 100% of the employee's salary.
  • Health care insurance.
  • 13th month pay.
  • Professional development and training opportunities.
  • Periodic health check-ups.
  • Annual team building activities.
  • Salary is negotiable.
  • Company shuttle to Bau Bang.

Application form

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Level

TYPE

Full-time

CAREER

Wholesale/Sales/E-commerce

Deadline

30-07-2025