Sales Executive

POSITION PURPOSE
•    Support sales team in administrative tasks and customer relationship management
•    Process orders and maintain accurate sales documentation
•    Coordinate between customers, sales team, and internal departments
•    Ensure smooth sales operations and customer satisfaction

SCOPE OF WORK / RESPONSIBLITIES 
1.    Customer Account Management (40%)
•    Collect and analyze customers' requirements regarding orders
•    Process orders and transactions with customers accurately
•    Maintain customer databases and sales records
•    Follow up on order status and delivery schedules
2.    Customer Support and Communication (30%)
•    Handle customers' complaints and coordinate resolution
•    Provide ongoing technical assistance to customers
•    Collect and analyze customer feedback for improvement
•    Communicate order updates and product information to customers
3.    Sales Support and Coordination (20%)
•    Cooperate with relevant departments to develop sample products following customers' requirements
•    Prepare sales documents, contracts, and quotations
•    Coordinate with production and logistics teams for order fulfillment
•    Support sales team in preparing presentations and proposals
4.    Administrative Tasks and Reporting (10%)
•    Maintain sales administration systems and processes
•    Prepare periodic sales reports and customer analysis
•    Update customer information and sales data
•    Support in sales meetings and customer visits

• Bachelor's degree in Business Administration, Marketing, or related fields 
• Knowledge of wood products is an advantage 
• Understanding of sales processes and customer service principles
   

• 1-2 years of experience in sales administration or customer service
• Proven experience in sales support or relevant administrative role
• Experience working with B2B customers preferred
   

• Proficiency in English (reading, writing, speaking) 
• Fast learner with passion for sales 
• Aptitude in delivering attractive presentations 
• Proficiency in office software (Word, Excel, PowerPoint) 
• Strong communication and interpersonal skills 
• Good organizational and time management abilities 
• Customer service orientation
   

• Detail-oriented with high accuracy in documentation 
• Ability to work under pressure and meet deadlines 
• Proactive attitude and problem-solving mindset 
• Team player with good coordination skills 
• Willingness to learn about products and industry knowledge
   

• Comprehensive social insurance, health insurance, and unemployment benefits in accordance with the law.
• Social insurance contributions based on 100% of the employee's salary.
• Health care insurance.
• 13th month pay.
• Professional development and training opportunities.
• Periodic health check-ups.
• Annual team building activities.
• Salary is negotiable.
• Company shuttle to Bau Bang.