MARKETING LEAD

About Toong 

Toong is the first work environment ecosystem in Indochina, built to serve creative minds, entrepreneurs, and cultural catalysts. We champion a sustainable, aesthetic, and human-centered philosophy in all our operations across Vietnam and Laos. 

Website: https://toong.asia/ 

Position Purpose 

The Marketing Lead – Events, Partnerships & Customer Experience is responsible for orchestrating impactful brand events, cultivating strategic partnerships, and continuously elevating the member experience. This role requires an energetic, detail-oriented, and highly collaborative individual with a deep appreciation for hospitality, creativity, and meaningful engagement.

Key Responsibilities

1. Event Planning & Execution

• Conceptualize and execute high-quality events that align with brand identity and business goals
• Collaborate cross-functionally to manage logistics, guest experience, promotion, and postevent evaluation
• Ensure all events reflect Toong’s aesthetic standards and create memorable impressions

2. Partnership Development

• Identify and nurture partnerships that enhance brand value and community engagement
• Manage collaborations with lifestyle, cultural, and business partners to co-create unique experiences
• Track performance and impact of partnerships to inform future collaborations

3. Customer Experience Improvement

• Analyze customer feedback and behavior to enhance engagement strategies
• Implement initiatives that elevate daily customer interactions at Toong
• Coordinate with operations and design teams to ensure seamless and human-centric service delivery

4. Brand Consistency & Communication

• Uphold brand identity across all events and partner touchpoints
• Work closely with content and design teams to ensure messaging and visuals align with brand ethos

5. Performance Monitoring & Budgeting

• Set KPIs for events and partnerships, track their performance, and report insights
• Manage budgets effectively to ensure impactful yet cost-efficient campaigns

• At least 3–5 years of experience in event management, partnerships, or customer experience, ideally within hospitality, lifestyle, or creative sectors
• Strong project management skills with attention to detail and time sensitivity
• Excellent communication and interpersonal skills in both Vietnamese and English
• Ability to think strategically and execute tactically
• High aesthetic sensibility and understanding of experiential branding

• Competitive salary based on experience
• Creative, collaborative, and culturally rich working environment
• Access to exclusive events and partnership perks hosted by or affiliated with Toong