[HN] SENIOR MARCOM EXECUTIVE/ CHUYÊN VIÊN MARKETING & TRUYỀN THÔNG CẤP CAO (CLIENT DEVELOPMENT & VIP EXPERIENCE)

1. Client Development & Management

• Develop and implement strategic client development plans targeting VIP/VVIP segments, with a focus on luxury & ultra-luxury brand.
• Build and maintain strong relationships with high-value clients to drive retention, loyalty, and repeat purchases.
• Partner with retail teams to segment clients, track behaviors, and identify opportunities for growth and reactivation.
• Lead clienteling initiatives, including personalized outreach, appointment setting, and tailored communication.
• Monitor and analyze key client KPIs (traffic, conversion, average spend, retention) to optimize performance.

2. Client Experience

• Design and deliver elevated, personalized client journeys aligned with Rendez-Vous positioning.
• Collaborate cross-functionally with store teams, stylists, VM, and brand representatives to curate bespoke experiences.
• Oversee the planning and execution of VIP appointments and private viewings, ensuring seamless coordination.
• Ensure consistency and excellence across all client touchpoints, from in-store interactions to event and post-event follow-ups.
• Coordinate with external partners and suppliers to maintain the highest standards of service delivery.

3. Event & Activation

• Plan and execute exclusive events: private dinners, brand activations, trunk shows, and VIP experiences.
• Work closely with brands to co-create impactful activations aligned with global guidelines.
• Manage end-to-end event execution: concept, guest list curation, production, onsite experience, and post-event evaluation.
• Ensure events drive both brand equity and commercial impact.

4. Luxury Gifting & VIP Engagement

• Lead the selection, development, and production of premium gifting items for VIP/VVIP clients.
• Ensure gifting reflects brand positioning, craftsmanship, and personalization.
• Collaborate with suppliers and brands to develop exclusive, limited-edition gifts where relevant.
• Manage gifting strategy across key occasions: client milestones, festive seasons, high-value purchases.

5. Other Responsibilities

• Develop and oversee the annual budget for client development, ensuring strategic and efficient use of resources.
• Perform other duties as assigned by the management team.

• 3–5 years of experience in Marketing, Client Development, or Events; luxury experience is a plus.
• Experience working with VIP/VVIP or high-end clients.

• Proven ability to execute premium events and client engagement activities.
• Strong organization and time management skills, with attention to detail.
• Good communication and relationship-building skills.
• Able to work across teams and adapt in a fast-paced environment.

• Proficiency in English.
• Strong user of Microsoft Apps.
• Strongly prefer candidates with a commercial, client-centric mindset, who are eager to learn and grow quickly, and motivated to thrive in luxury retail.

• Competitive salary packages with fixed 13th-month salary and performance bonus.
• Premium health care insurance.
• Annual performance review.
• Sponsored company trips and sports activities.
• Training section and rotation opportunities within subsidiaries.
• Discount of 30-50% for Group's products.
• Professional and creative working environment with up-to-date equipment.