[HN] SALES & SERVICE COORDINATOR (RENDEZ-VOUS)

To support the Store Management on general Store Administration tasks, maintenance and in ensuring rigorous observance of procedures among all store staff members.

To manage all back-office customer service-related tasks, in order to allow Sales Staff to focus on customers physically present in the store.

1. Back-office customer service management

- After Sales management: ensuring that repair requests are correctly registered in Hermes Care and shipped on a timely manner, communication with central/local repairer, communication with customers (quotations, lead time, and repairs pick up)

- Management of Customer Requests: product searches, transfer requests, communication with customers

- Monitoring of reservations and available orders KPIs: average duration and conversion rates 

- Customer incoming calls (if the store does not benefit from a customer call center)

2. Cash management

- Supervision of till operations (in compliance with Group procedures) 

- Follow-up of cash remittance

- Follow-up and support to Store Manager to review all My Store Control reports

3. Store life

-Store orders: uniforms, stationaries, flowers, drinks & food etc. 

- Manage door gifts and special occasion gifting from the stores 

- Follow-up of general costs and invoices under Operation Cost

- Management of Store Maintenance

- Working closely with property manager to support store operation 

4. Planning, communication & procedures

- Staff weekly and monthly planning preparation and updates, including planning of external/temporary staff

- Manage internal communication

- In-store application of all Group procedures, including people safety 

- In-store implementation and accurate use of Group IT Tools 

- Mandatory documents archiving and management (CITES, etc.) 

- Change management

- Support for training schedule and follow SOP from the head office. 

- Detail-oriented, agile, good attitude

- Be able to work in shifts

- Have experience in Sales Administration, Customer Service,.. or related fields

- Problem-solving skills / Kỹ năng giải quyết vấn đề 

- Communication skills/ Kỹ năng giao tiếp 

- Customer service skills/ Kỹ năng chăm sóc khách hàng 

- Time management skill/ Kỹ năng quản lý thời gian

- Good English skills, preferably literacy skills (Reading and Writing)/ Kỹ năng tiếng anh, ưu tiên kỹ năng đọc viết

- Competitive salary packages with fixed 13th-month salary and performance bonus

Gói lương cạnh tranh gồm lương tháng 13 cố định và thưởng hiệu suất

- Premium health care insurance

Bảo hiểm chăm sóc sức khỏe cao cấp

- Annual performance review

Đánh giá hiệu suất hàng năm

- Sponsored sports activities

Các hoạt động thể thao được tài trợ

- Training section and rotation opportunities within subsidiaries

Các chương trình đào tạo và cơ hội luân chuyển giữa các công ty con

- Discount of 30-50% for Group's products

Ưu đãi 30-50% cho các sản phẩm của Tập đoàn

- Professional and creative working environment with up-to-date equipment

Môi trường làm việc sáng tạo và chuyên nghiệp với trang thiết bị hiện đại