Image

ABOUT US

Alba Wellness Valley is proud to be a member of the Openasia Group managed by Fusion. Located at the foot of the majestic Truong Son mountain range (about 30km northwest of Hue city), Alba Wellness Valley is surrounded by forests and possesses natural hot mineral springs with profound local culture. 
We offer various types of standard rooms and bungalows, unique Hue cuisine as well as entertainment services to suit customers' tastes. In addition, the harmonious combination of the beauty of Vietnamese and Japanese cultures in an idyllic countryside setting, along with professional services and advanced products ensure to bring customers a unique mind-body health care experience. Coming to Alba Wellness Valley, you will join a journey back to your true self, even if only for a few short days.

Job band

Professional

TYPE

Full-time

Specialization

Marketing/CRM/Customer Service, Hotel/Resort Back Office

Deadline

31-07-2025

JOB TITLE: GUEST RELATION

Company : Alba

Deadline : 31-07-2025

Job band : Professional

Location : Hue

Address : 29 Tran Quang Khai St, Thuan Hoa Dicstrict, Hue city

Number of Headcount : 1


JOB DESCRIPTION

To ensure that every guest has a memorable and personalized experience, with a warm welcome and attentive support throughout their stay.

Main Responsibilities

  • Greet and farewell guests in a professional, friendly, and warm manner.
  • Prepare and provide welcome materials such as maps, in-room service menus, local attraction information, etc.
  • Assist guests with special requests such as early check-in, late check-out, and transportation arrangements.
  • Review daily arrival lists to identify VIPs or special guests and coordinate appropriate welcome arrangements.
  • Handle guest complaints and inquiries promptly and efficiently, ensuring guest satisfaction.
  • Maintain accurate records of guest interactions using CRM (Customer Relationship Management) systems.
  • Cooperate with other departments to ensure a seamless guest experience, including support during breakfast service or in the lounge area if needed.

JOB REQUIREMENT

  • Excellent communication and listening skills to understand guest needs.
  • Strong problem-solving and conflict-resolution abilities.
  • Professional appearance and a guest-oriented attitude.
  • Good organizational and time-management skills.
  • Proficiency in English is required; additional languages (e.g., Chinese, Korean) are a plus.
  • Familiarity with hotel management software and CRM systems is an advantage.
  • Diploma or Degree in Hospitality Management, Tourism, or related fields.
  • Previous experience in a guest-facing or customer service role is preferred.
  • Fresh graduates with strong communication skills and passion for hospitality may be considered.

WHAT WE OFFER

  • Competitive salary and performance-based bonuses.
  • Language or shift allowances (if applicable).
  • Opportunities for career advancement and professional development.
  • Full social, health, and unemployment insurance in accordance with labor laws.
  • Meals, accommodation, or housing allowance provided (depending on hotel policy).
  • Staff use discounts for in-house services (spa, hot spring, restaurant...).

Application form

FULL NAME *

EMAIL *

PHONE *

DEPARTMENT *

LOCATION *

UPLOAD YOUR CV *
Drag OR Drop File: .JPG, .JPEG, .PNG, .DOC, .DOCX, .PDF
Image

Have you ever worked at Openasia Group or any of its member companies? (If yes, please specify the company name.)
Do you have any relatives/acquaintances currently working at Openasia Group or any of its member companies? (If yes, please provide their name and the company name.)
Gender
* I consent to Openasia and its affiliated companies collecting, storing, and using my personal information for the purposes of communicating with me regarding recruitment activities and providing business updates about the Openasia ecosystem.

Job band

TYPE

Full-time

Specialization

Marketing/CRM/Customer Service, Hotel/Resort Back Office

Deadline

31-07-2025