GUEST RELATION

To ensure that every guest has a memorable and personalized experience, with a warm welcome and attentive support throughout their stay.

Main Responsibilities

• Greet and farewell guests in a professional, friendly, and warm manner.
• Prepare and provide welcome materials such as maps, in-room service menus, local attraction information, etc.
• Assist guests with special requests such as early check-in, late check-out, and transportation arrangements.
• Review daily arrival lists to identify VIPs or special guests and coordinate appropriate welcome arrangements.
• Handle guest complaints and inquiries promptly and efficiently, ensuring guest satisfaction.
• Maintain accurate records of guest interactions using CRM (Customer Relationship Management) systems.
• Cooperate with other departments to ensure a seamless guest experience, including support during breakfast service or in the lounge area if needed.

• Excellent communication and listening skills to understand guest needs.
• Strong problem-solving and conflict-resolution abilities.
• Professional appearance and a guest-oriented attitude.
• Good organizational and time-management skills.
• Proficiency in English is required; additional languages (e.g., Chinese, Korean) are a plus.
• Familiarity with hotel management software and CRM systems is an advantage.
• Diploma or Degree in Hospitality Management, Tourism, or related fields.
• Previous experience in a guest-facing or customer service role is preferred.
• Fresh graduates with strong communication skills and passion for hospitality may be considered.

• Competitive salary and performance-based bonuses.
• Language or shift allowances (if applicable).
• Opportunities for career advancement and professional development.
• Full social, health, and unemployment insurance in accordance with labor laws.
• Meals, accommodation, or housing allowance provided (depending on hotel policy).
• Staff use discounts for in-house services (spa, hot spring, restaurant...).