CRM INTERN (PARTNERSHIP & LOYALTY)/ THỰC TẬP SINH QUẢN TRỊ QUAN HỆ KHÁCH HÀNG (PARTNERSHIP & LOYALTY)

1. Assist in implementing Partnership campaigns   

• Collaborate with partners to prepare materials, contracts, and communication plans 

• Track the progress of campaigns, ensuring alignment with internal departments & assist campaign operations 

2. Market & Business Research for Partnership & Loyalty 

• Conduct research to identify potential partners in banking, real estate, luxury lifestyle, etc. 

• Analyze partnership campaign ideas from local and international markets for potential adaptation 

• Conduct market research and propose innovative ideas to enhance Tam Sơn’s Loyalty Program 

3. Event & workshop assistance 

• Manage guest lists, send invitations, and confirm attendance for events and workshops 

• Coordinate with Marcom, Retail, and Store teams to prepare materials, gifts, and promotions for smooth execution 

• Assist with on-site logistics, including guest check-in and welcoming attendees 

• Record event details and feedback, and assist in preparing post-event reports 

4. Support other loyalty program tasks 

• Support execution & operation of Tam Son Loyalty program    

• Support CRM administrative tasks   

• Do market study & provide fresh ideas to improve Tam Son Loyalty program

1. Core Competencies 

• Strong team player with excellent communication skills 

• Passionate about fashion and the luxury industry 

• Proactive, detail-oriented, and accountable 

• High integrity, adaptable, and eager to contribute 

2. Skills 

• Relationship-building and networking skills  

• Communication and negotiation abilities in both Vietnamese & English  

• Problem-solving mindset with a focus on delivering results 

• Proficient in Microsoft Office (Excel, PowerPoint, Word, Sharepoint), CRM tools, Canva, AI tools, etc. 

• Data analysis skill 

• Organizational skills with attention to detail  

• Adaptability and eagerness to learn in a fast-paced, luxury retail environment 

• Creative, customer-focused, and eager to learn in a dynamic luxury retail environment 

• Adaptable with a proactive approach and strong initiative 

3. Knowledge & Qualifications

• Full-time, 6-month internship (Monday–Friday) 

• Final-year student in Business, Banking, Economics or related fields 

• Knowledge of CRM systems and loyalty program operations is a plus 

• Internship allowance

• Sponsored sports activities

• Training section and rotation opportunities within subsidiaries

• Professional and creative working environment with up-to-date equipment