PRIVATE CLIENT ADVISOR

ABOUT TAM SON APARTMENT

In 2025, Tam Son introduces Tam Son Apartment — the first luxury retail concept in Vietnam. Meticulously curated, the project is a concept space that brings together a selection of prestigious luxury brands distributed by Tam Son across Fashion, Watches & Jewelry, Lifestyle, and Beauty. 
Designed to deliver a "Public Yet Private" experience, Tam Son Apartment offers refined shopping moments complemented by exclusive activities and events from renowned brands such as Hermès, Loewe, Bottega Veneta, Chaumet, Piaget, Bang & Olufsen, Hanoia, Diptyque, and many more. The project redefines the retail journey — where luxury feels both personal and effortless, allowing customers to interact with each piece in a way that feels intuitive, elegant, and unmistakably Tam Son. 

KEY RESPONSIBILITIES

Sales Performance

• Drive sales across all product categories — especially high-end (Hardware, High Jewelry, Lifestyle) — while upholding product quality and delivering excellent service standards.
• Deliver a memorable omni-channel experience, aligned with our brand image and company procedures.
• Drive and achieve individual and team objectives, including both financial and non-financial KPIs.
• Take ownership of the performance of all curated collections.
• Gather customer feedback on products and regularly share insights with relevant stakeholders.
• Proactively propose commercial actions to support business development.

Client Management

• Acquire and maintain strong product knowledge; stay updated on new arrivals to inspire clients through engaging storytelling.
• Manage complex sales processes and client requests, handle complaints, and support clients throughout the entire journey — including after-sales service.
• Collect and update client data in accordance with privacy policies and company procedures.
• Build and maintain a strong client portfolio through personalized experiences, fostering long-term relationships while expanding new prospects.
• Establish and execute strategies for acquiring, engaging, retaining, and growing High Net Worth (HNW) clients, with a focus on high-end products and cross-category selling.

Store Operations

• Perform daily store duties as assigned by the management team.
• Accurately operate the ERP and POS systems for stock transfers, invoicing, payments, and customer data input.

Oversee Till Controls:

• Support morning store openings (till opening, key checks, etc.).
• Supervise till closing with sales teams and/or cashiers after the store closes.
• Ensure accurate till controls and cash remittances (to the safe, to the bank).
• Review and comment on all relevant reports related to till operations (discounts, forced prices, canceled sales) for management.
• Maintain proper visual merchandising in line with VM guidelines.
• Keep a safe and clean store environment; perform daily housekeeping duties.
• Ensure inventory accuracy by receiving, displaying, and storing merchandise properly.
• Participate in stock takes and cycle counts; assist the stock team in addressing negative stock or discrepancies.
• Adhere to grooming and behavior standards.
• Follow the work schedule as planned by management.
• Collaborate with the team to contribute to overall store objectives.
• Undertake additional responsibilities as assigned by management.

Compliance & Standards

• Comply with all company policies, procedures, and standards to maintain the integrity of the organization.
• Address compliance issues promptly and implement corrective actions as necessary.

• Minimum 2 years of experience in a similar position, ideally in luxury retail or a high-end service environment.
• Strong commercial and client-centric mindset; willingness to learn, adapt quickly, and maintain high motivation in a luxury retail setting.
• Excellent clienteling skills and the ability to build meaningful relationships.
• Team player with the ability to work independently when needed.
• Flexibility and dynamism suited to a fast-paced environment.
• Demonstrated interest or knowledge of luxury retail, art, or lifestyle.
• Good level of English proficiency.

• Competitive salary packages with a fixed 13th-month salary and performance bonus
• Premium health care insurance
• Annual performance review
• Sponsored sports activities
• Training programs and rotation opportunities within subsidiaries
• 30-50% discount on the Group's products
• A professional and creative working environment with up-to-date equipment