CRM DATA COLLABORATOR/ CỘNG TÁC VIÊN QUẢN TRỊ QUAN HỆ KHÁCH HÀNG

CRM Collaborator is responsible for collecting, managing, and analyzing customer data to deliver reports and insights to the CRM team and other departments, supporting improved business performance and stronger customer loyalty. 

• Collect, manage, and analyze data from internal and external sources. 

• Develop and optimize customer reports and dashboards. 

• Participate in internal product development projects, define functional requirements, and enhance product performance. 

• Work closely with Retail and Marketing departments to understand and address analysis and reporting needs. 

• Other tasks as assigned by managers 

1. Core Competencies 

• Work well with a team or individually 

• Customer connectedness and customer centric mindset 

• Communication, presentation and negotiation 

• Eager to learn & self-motivated 

• Integrity 

• Logical thinking 

• Proactive & result driven 

2. Skill:

• Graduated from data analysis, computer science, finance, accounting or related fields 

• Experience in SQL and Spreadsheet (e.g Excel, Google sheet) 

• Fluent in writing and speaking English (TOEIC 700, IELTS 6.5 or above) 

• Problem solving and result driven 

• Strong attention to details 

• Proficient in Microsoft Office 365 

• Good synthesis, analysis and reporting

• Annual performance review

  Đánh giá hiệu suất hàng năm

• Sponsored sports activities

  Các hoạt động thể thao được tài trợ

• Training section and rotation opportunities within subsidiaries

  Các chương trình đào tạo và cơ hội luân chuyển giữa các công ty con

• Professional and creative working environment with up-to-date equipment

  Môi trường làm việc sáng tạo và chuyên nghiệp với trang thiết bị hiện tại