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ABOUT US

Established since 1994, Openasia Group is one of the pioneering enterprises of the wellness and lifestyle industry in Vietnam. We are a multi-industry group with 12 subsidiaries categorized into two business pillars: Openasia Village and Openasia Insiders. 

Openasia Village, including Tam Son, Hanoia, Alba Group, Press Club, Tam Son Yachting offers a lifestyle eco-system to our external customers. 

Openasia Insiders, consisted of STS Vietnam, Opal, Omvest, Thien Hong, is our center of expertise in multiple aspects from digitalization, investment to marketing & communication that ensure the impeccable operations of the whole Group. 

Our core values revolve around five components, which are "positive thinking", "creativity", "excellence", "passion" and “sustainability".

Level

Professional

TYPE

Full-time

CAREER

Retail & Operations

Deadline

31-07-2025

JOB TITLE: CLIENT HOST FOR BRAND - NEW BOUTIQUE OF HERMÈS HA NOI

Company : Openasia Group

Deadline : 31-07-2025

Level : Professional

Location : Ha Noi

Number of Headcount : 2


JOB DESCRIPTION

A brand-new Boutique of Hermès Ha Noi, one of the top largest in Asia Pacific located in a prime position on Trang Tien street and covering all Hermès product categories, is to be opened by end 2025 – we are looking for passionate Client Host to join our team

A. Brand Overview: 

Hermès is the name of a house, but above all it is the name of a family that, for almost two centuries, has written the history of a Parisian company founded on know-how and quality, tradition, and innovation.  

From harness-maker to saddler, Hermès today deploys its creativity through 16 métiers. The watchwords have remained the same: exacting standards and authenticity, elegance and sobriety, fantasy, and audacity. 

B. Position Overview: 

The Client Host at Hermès is the client’s first point of contact and embodies the House’s values of elegance, warmth, and hospitality. The Client Host ensures a seamless and welcoming experience while reflecting the spirit of Hermès with discretion and grace.

C. Key Responsibilities:

1. Enhance the Flow of the Customer Journey

  • Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique; give a positive first impression
  • Serve as the Client Host of the boutique and model the company vision of providing extraordinary service to all
  • Be curious and take a genuine interest in the client's needs and expectations; engage with customers on the floor and guide them to the appropriate location of merchandise or introduce to member of the team
  • Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure
  • Manage Client Advisor allocation by turns
  • Ensure sales & service team take breaks at the right time and ask for additional support on the floor when necessary
  • Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection
  • Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations
  • Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts
  • Manage waiting time appropriately
  • Ensure that all elements of service are available in store and proposed to customers: umbrella storage, assisting boutique guests with beverage service, seat, and escorting clients to the door or car with shopping bags as necessary
  • Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service
  • Recommendations for hotels, restaurants, afternoon teas, exhibitions close to the store if any
  • All other duties assigned by supervisor

2. Feedback

  • Identify areas of improvement and share ideas
  • Share best practices to the team
  • Inform management about potential customer complaints
  • Inform management or team about potential customers

3. Standards

  • Contribute to ensure excellent standards in store at all time, along with the sales & service team
  • Demonstrate excellent communication skills
  • Maintain store standards and become familiar with daily procedures
  • Adherence and upholding of Store’s procedures
  • Become acquainted with all metiers

JOB REQUIREMENT

  • Positive thinking
  • Proactive/ Creative
  • An enthusiastic attitude
  • Reliability and flexibility
  • Personable & confident
  • Team player
  • At least 1 year of experience in hospitality industry
  • A good level in English

WHAT WE OFFER

  • You will be part of a collective adventure, joining a small dynamic team with great spirit and high standards 
  • You will discover a growing house with a strong and family base and responsible values 
  • You will have the chance to build your bespoke career path 
  • You will have the opportunity to bring and develop your own client network 

Application form

FULL NAME *

EMAIL *

PHONE *

DEPARTMENT *

LOCATION *

UPLOAD YOUR CV *
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Level

TYPE

Full-time

CAREER

Retail & Operations

Deadline

31-07-2025