ALBA RESORT - SPA RECEPTIONIST

• Greet all guests with warmth and professionalism upon arrival and departure.
• Answer phone calls, emails, and guests' inquiries in a courteous and efficient manner
• Schedule and confirm spa appointments using the booking system.
• Provide detailed information about spa treatments, products, and promotions.
• Process payments, issue receipts, and maintain accurate financial records.
• Maintain a clean and organized reception area and retail display.
• Coordinate with therapists and spa staff to ensure timely service.
• Handle guest complaints or issues professionally and escalate when needed.
• Promote retail products and upsell services to increase revenue.
• Maintain confidentiality and discretion at all times.

Bachelor's degree in Foreign language or Tourism is preferred

No request

Fluent in English, basic computer skills

• Full benefits;

• Joined the all insurances (Health Insurance, Accident Insurance; Social Insurance);

• Provided free meals in the shift working;

• Provide the Staff House & Shuttle bus;

• 1.5 days off per week; 8.5 hours per day (included 0.5 hour for meal);

• Enjoyed all other benefits from the company & group (Internal Using Policies; Monthly Birthday;

outing date; etc.);

• Salary: competitive according to the capacity (will exchange directly during the interview).