Sales Admin HCM

•    Drive furniture and millworks sales performance
•    Develop and maintain sustainable customer relationships
•    Ensure sales processes run efficiently and professionally
•    Support achievement of company business objectives

1. New Customer Acquisition and Development (25%)
•    Proactively seek potential customers through multiple channels: phone calls, emails, social media, face-to-face meetings
•    Establish and maintain long-term relationships with new customers
•    Understand customer needs clearly and provide suitable product/service consultations
•    Build potential customer database
2. Existing Customer Care (20%)
•    Maintain regular contact with existing customers to strengthen relationships
•    Provide after-sales support, handle customer complaints and inquiries
•    Encourage upselling and cross-selling to increase order value
•    Ensure customer satisfaction and loyalty
3. Quotation – Negotiation – Contract Signing (25%)
•    Prepare detailed quotations and professional sales proposals
•    Negotiate prices, payment terms, and delivery schedules
•    Coordinate with Sales Admin and related departments to finalize contracts
•    Ensure contract terms benefit both parties
4. Order Tracking & Delivery (15%)
•    Ensure orders are processed according to schedule and requirements
•    Coordinate closely with logistics, warehouse, and accounting departments for delivery and payment collection
•    Monitor delivery status and provide timely updates to customers
•    Handle issues arising during delivery process
5. Business Results Reporting (10%)
•    Prepare accurate weekly/monthly/quarterly sales reports
•    Forecast revenue and track assigned KPI targets
•    Analyze sales effectiveness and propose improvement measures
•    Update customer information in CRM system
6. Market & Competitor Updates (5%)
•    Collect market information on pricing, furniture trends
•    Understand competitor activities to adjust sales strategies
•    Participate in market research activities and industry exhibitions
•    Update knowledge on new products and technologies
 

•    College/University degree in Business, Marketing, Architecture, Construction, or related fields 
•    Basic understanding of furniture and millworks products 
•    Knowledge of sales processes and customer care
•    Certifications in sales, marketing, or customer service 
•    Knowledge of interior design and architecture 
•    Understanding of construction materials and high-end interiors

•    Minimum 1-3 years of experience in sales field
•    Experience working with customers and customer care
•    Understanding of furniture or construction market
•    Sales experience in furniture, millworks, or construction industry
•    Experience using CRM systems and customer management
•    Existing customer network in the industry

•    Excellent communication skills, good listening and customer persuasion abilities
•    Ability to handle sales pressure and work toward targets
•    Proficiency in CRM, Excel, and basic reporting tools
•    Negotiation and problem-solving skills
•    Good English communication (reading, writing, speaking)
•    Presentation and sales consulting skills
•    Data analysis and detailed reporting abilities
•    Online marketing tools usage skills

•    Dynamic, positive personality with high sense of responsibility 
•    Ability to work independently and achieve set objectives 
•    Professional attitude and dedication to customers 
•    Willingness to learn and update product knowledge
•    Creative thinking in customer approach and care 
•    Ability to build long-term relationships 
•    Positive competitive spirit and results-oriented 
•    Quick adaptation to market and new products

• Comprehensive social insurance, health insurance, and unemployment benefits in accordance with the law.
• Social insurance contributions based on 100% of the employee's salary.
• Health care insurance.
• 13th month pay.
• Professional development and training opportunities.
• Periodic health check-ups.
• Annual team building activities.
• Salary is negotiable.