FUSIONISTA (MALE)/ NHÂN VIÊN LỄ TÂN (NAM)

To make sure that the daily Courtesy Calls are properly done, priority is given to the above special attention guest.

To maintain good performance of lobby area.

To attend Front Office briefing according to the working schedule.

To be fully familiar with all products, programmes and promotions.

To conduct training for new Fusionista.

To be fully knowledgeable of the Standards Service Procedure.

To greet all guests in a courteous and helpful manner and provide a unique personalized service by attempting to learn and use the guest name at every opportunity.

Upon check-in ensure that the VIP, Corporate Guest and Return Guest fill in the registration card completely and legibly and that the room type and rate specified is in the right order. In case of walk-in guest, the room will be sold at highest possible rate.

After rooming the guest, ensure that the registration details are at once entered accurately into the system.

To immediately respond to fire alarm or other emergency such as bomb threat, robbery, storm, etc.

Always be available to handily guest request or complaint.

Double check the preparation of VIP, Rack Rate, Corporate Account and groups.

To handle the registration and the rooming of VIPs.

To handle group arrivals and make sure everything is in the right order.

Ensure room reservations are allocated properly to maximize room revenue and avoid any unnecessary booking denials.

To control overbooking at the acceptable condition and ratio.

Always be well groomed at all time.

To make sure the performance of the hotel lobby is always on the top conditions.

Implement new departmental policies and procedures as determined by management.

Follow up with guests stay and ensure good quality of the service and guests experience.

Be familiar with Standard Service Procedure.

To obtain as many as possible guest feedback and ensure quality of the service.

To maintain good working relationship within Front Office Department and with other department.

Be familiar with the Fire & Emergency Manual, Employee handbook and special packages.

To attend to any guest complaint or misunderstanding and to resolve the situation as soon as possible or get Duty Manager if in doubt. Log it in your logbook for further follow up.

To report to relevant department for any damage / out of order.

To respect all hotel property and to minimize wastage.

Be thoroughly knowledgeable of all hotel facilities and Food and Beverage outlets and their time of operation. Attempting to sell the advantages to the guest.

Following the required Telephone Courtesy.

To physically check all today’s checked in input that all are updated and complete especially rates.

To handle any kind of guests’ request.