CRM EXECUTIVE (PRESTIGE CLIENT)/ CHUYÊN VIÊN QUẢN TRỊ QUAN HỆ KHÁCH HÀNG (MẢNG: KHÁCH HÀNG ƯU TIÊN)

Tam Son International JSC is a member of the Openasia Group, a multi-industry investment group established in 1994 in Vietnam.

Established in 2005, Tam Son serves as a bridge between the elite class in Vietnam and global luxury brands, celebrating creativity and values deeply rooted in craftsmanship. With a reputation built overtime, Tam Son continually expands its brand portfolio, asserting a strong position in the fields of Fashion, Watches & Jewelry, Lifestyle and Beauty. Gradually, Tam Son evolves into a curator of premium experiences, honoring beauty and becoming our customers’ companion to discover inspiration.

For more information, please visit: https://career.openasiagroup.com/

The Prestige Client Executive at TAMSON plays a pivotal role in delivering world-class client experiences to our most valued customers. In this role you will partner closely with the Retail and Marketing team in implementing strategic initiatives focusing on seamless execution of client engagement, gifting programs, and client development opportunities.

• Collaborate with Retail, Store, and Marketing teams to plan and execute client instore activities, VIC client event both domestic and international.

• Oversee VIC client gifting, inventory, budget tracking, and ROI.

• Educate store teams on VIC program fundamentals and engagement best practices.

• Manage and maintain top client's profile with discretion to ensure personalized interactions.

• Leverage CRM tools to analyze client behavior and identify opportunities for personalized engagement.

• Generate reports and insights to support strategic decisions, optimize client retention and VIC growth.

• Stay informed on luxury retail trends to continuously refine CRM and client engagement strategies.

• Strengthen internal processes to enhance operational efficiency and collaboration across teams.

• Minimum of 2 years of experience in CRM, Events, Marketing, Hospitality, or a related luxury industry field.

• Strong understanding of luxury service standards and ultra high net worth client engagement.

• Highly organized with attention to detail and the ability to manage multiple priorities.

• Excellent interpersonal and communication skills.

• Strategic thinker with a customer-centric approach and problem-solving mindset.

• Proficiency in CRM software, Microsoft Excel (Pivot Tables, VLOOKUP), and PowerPoint.

• Analytical skills to interpret client data and provide actionable insights.

• Bachelor’s degree in Marketing, Business Administration, or a related field; additional certifications in CRM or Client Experience Management are advantageous

• Business proficient English (B2 Business Vantage or IELTS 6.5)

• Competitive salary packages with fixed 13th-month salary and performance bonus
• Premium health care insurance
• Annual performance review
• Sponsored sports activities
• Training section and rotation opportunities within subsidiaries
• Professional and creative working environment with up-to-date equipment