AFTER-SALES & FACILITIES SENIOR MANAGER

The After-sales & Facilities Senior Manager is required to manage all technical and operational activities related to boats technical services (dry docking, overhauling, repairs, maintenance, registration, import…), facilities management and boats operations.

• Management of all matters, operations related to technical services, boats operations, marinas and yacht services center facilities
• Technical services: Boat preparation, test & commissioning, maintenance, repairs, , spare parts equipment, warranty request and coordinating with brands’ after-sales service
• Appointment and management of subcontractors with the support of the supervisors
• Management of technical professionals, crews and berth personnel
• Initiation and distribution of procedures and work instructions that relate to his scopes of responsibilities

• Participation to the design and supervision of new boatbuilding projects with shipyard.

  1. Boats technical services

• Be responsible for the whole operational and technical tasks of the After-sales & Facilities Department
• Supervise technical supervisors to ensure proper resolution of company/client boat related technical problems in a diligent and proactive way
• Develop and implement policies and procedures for the performance of work operations
• Work with sales, brands and logistics for services pricing
• Ensure the quality control process of parts, deliveries, repairs and service
• Ensure technical compliance with health/safety policies and procedures
• Services team staff management: work distribution, labour planning, finding, training/coaching, and retaining the necessary technical workforce (in-house or outsourced), including engineers, technical supervisors, technicians, crews…
• Develop and implement service packages (Technical service, Yacht management, Berth rental)
• Ensure licenses (Vietnam registration, radio station, firefighting, insurance,) for new boats and licenses renewal processes are handled properly and meet commitments with clients.
• Manage the processes of boat commissioning and preparation from the handover of the boat, after-sales service, hull maintenance schedule, repair method/procedure and management.

• Respond to customer inquiries, complaints, and work with the team to resolve these issues in a timely and satisfactory Client.

  2. Boat navigation and operations

• Manage and supervise crews teams, providing leadership and guidance to ensure smooth operation of daily activities,

• Periodically assess crews’ qualifications and required licenses

  3. Facilities management

• Throughout a preventive maintenance plan, manage the marinas facilities and berthing services, boats operations and maintenance in order to meet quality and safety conditions
• Actively initiate and supervise the investigation of marinas, ports, berths, moorings
• Interface with the landlord management teams
• Research, develop marina facilities improvement plan and solutions
• Interface with SEAMECO for place rental, service contract
• With the support of the supervisors, oversee boat dry-docking checklist and approval, technical tools management

• Manage the security service at marinas and YSC

  4. Brand aftersales & warranty

• Technical report to Brand aftersales service for boat issue, reparation, technical improvement…
• Interface with Brand aftersales team for aftersales service, warranty policy, warranty certificate register and renewal, technical improvements
• Manage the warranty process with boat’s owners, brands and logistics agency for importations and customs clearance
• Interface with Management team and shipyard to design, develop new local boat Brand (KEPLER Boat),

• Supervise production for new boat during building at shipyard - TVD.

  5. Purchasing & Suppliers management

• Manage suppliers and sub-contractors management (local/oversea suppliers of materials/parts/equipment and services)
• Manage the processes of sourcing, purchasing, stock, delivery and logistics for parts or equipment from suppliers / service providers.

• Manage the service cost and financial resources with an economical method and ensure compliance with financial regulations and organizational policies

  6. Other

• Regulation: support to collect and implement up-to-date regulations on boat registration, driving license, navigation rules, safety regulations for Vietnam
• Logistics: support on boats transportation, importation and insurance
• Trainings: design and implement technical trainings for Services team, Crews, Boat users
• Ensure availability of work tools, machine, and other necessary equipment required for the performance of job duties
• Other missions and tasks as per line manager’s instructions.

• Minimum experience of 8 years in a relevant role (boat building, boat management, engine repair, boat dry-docking and overhauling…)
• Solid background in marine engineering, mechanical engineering or naval architecture
• Up to date knowledge and experienced with techniques for boats inspection and repair
• In depth knowledge of VN regulation related to boat registration and navigation
• Expert in boat technical management (hull and machinery)
• Strong skills in risk management
• Excellent people management and work organization skills
• Experience in marina management is a plus

• Training on the job
• SHUI and premium healthcare package
• Discount of 30-50% for Group's products
• Other allowances based on the Company’s policy